Contact support
Email support@leksio.app and include the device type, app version, what you expected, and what happened. Do not send your password, sign-in code, or other sensitive information.
Common questions
- I cannot sign inCheck your connection, then retry the same Auth0 sign-in method you used when creating the account. If you chose Google, make sure you select the same Google account.
- Audio will not playCheck device volume and silent-mode settings, confirm you are online, and try the card again. Some cards may not yet have published audio.
- I am not receiving remindersConfirm reminders are enabled in Leksio and notification permission is allowed in system settings. A reminder is only eligible in the evening when at least ten reviews are due.
- A card has a problemUse the report option on the practice card and choose the closest reason. The report is saved for review and the card can be dismissed from your practice pile.
- I have a privacy questionRead the Privacy Policy, then contact privacy@leksio.app.
- I want to delete my accountFollow the manual request and identity-verification steps on the Delete account page.
What to include in a report
A short description, a screenshot that does not expose private information, the Dutch word or deck involved, and the approximate time of the problem can help us investigate. Support messages are handled as described in the Privacy Policy.